ASICS Return Policy

At ASICS, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return eligible items in accordance with our return policy.

Eligibility for Returns

  • Items must be returned within 30 days of delivery.
  • Products must be unused, unworn, and in their original condition with all tags and packaging intact.
  • Proof of purchase (order number or receipt) is required for all returns.

Non-Returnable Items

The following items cannot be returned:

  • Products marked as “final sale” or “non-refundable.”
  • Items that have been worn, washed, or damaged after delivery.
  • Personalized or customized products.

How to Initiate a Return

  1. Visit aurunningshoes.com and log in to your account.
  2. Navigate to your order history and select the item(s) you wish to return.
  3. Follow the instructions to generate a return authorization.
  4. Pack the item securely in its original packaging and include all accessories.
  5. Ship the return package using a trackable shipping method.

Refund Process

  • Once your return is received and inspected, we will process your refund within 5-7 business days.
  • Refunds will be issued to the original payment method.
  • Shipping fees are non-refundable unless the return is due to a defective or incorrect item.

Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order on our website.

Damaged or Defective Items

If you receive a damaged or defective product, please contact us immediately for assistance. We may require photos or additional details to resolve the issue.

For further questions regarding returns, please visit our Help Center at aurunningshoes.com.